What payment methods do you accept?
We accept all major credit and debit cards.
Why was my card declined?
This is usually a billing address mismatch — double-check that the address you entered matches your card statement exactly. If it still doesn't work, contact your bank.
Can I ship to a different address than my billing address?
Yes, this is generally fine. You can enter a separate shipping address at checkout.
Do you ship outside the US?
Not currently — we ship to US addresses only.
Why shop with you instead of a big marketplace?
We're a small operation, not a random third-party seller. Every product is sourced from vetted suppliers, and we actually respond to questions.
How do I change an order I just placed?
Email support@nwaid.co immediately — once your order ships, we can't make changes.
I'm new to home injection — where do I start?
Talk to your healthcare provider about your specific needs, and reach out to us with any sizing or product questions — we're happy to help you figure out what you need.